Industrial Strategy, Offshoring, and Employment Promotion in South Africa

Year Published 2021
Business unit: Special Projects
Resource type: Discussion papers
File type: PDF
Theme(s): Economic Development, Employment & labour markets


This chapter reviews the global positioning of South Africa for BPO&O industrial expansion. BPO&O is first defined and a review of global context considered. Since India and the Philippines are the market leaders, explanations for their success are presented. The chapter then considers the experience of one emergent entrant to BPO&O, namely South Africa, and its attempts to gain a greater share of this market.

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