Improvement of supply chain management, Department of Education Eastern Cape Province
GTAC assisted the Eastern Cape Department of Education in improving its supply chain management performance, including human resources management. A host of factors contribute to poor learning outcomes. These include poor curriculum support and weak administrative and financial systems (human resources, supply chain management, financial management) across the education delivery system, from the head office to schools. This is often compounded by a problematic organisational culture that hinders effective service delivery. GTAC has successfully used its support to the Eastern Cape Department of Education to develop and test an integrated and holistic conceptual model for capacity building. This model was developed through a number of engagements within GTAC, as well as partners from the School of Governance at the University of Ottawa in Canada.
As a result of this support, the department has refined its supply chain management policies, developed standard operating procedures and introduced improved supply chain management business processes. It has also developed policies, procedures and business processes for schools’ management of the National School Nutrition Programme. Improvement is evident in eight schools in the Grahamstown district where, following GTAC assistance, learners are now benefiting from the nutrition programme without any disruption to the curriculum. The senior management teams of these schools are now fully functional and relations between supply chain management and the Grahamstown district offices have improved, as well as turnaround times for the procurement of goods and services.
The facilitation in the improvement of the management of South Africa’s borders
Inter-departmental programmes remain challenging because programme success depends on joint prioritisation, planning, budgeting and implementation within a system of independently structured departmental mandates, accountabilities and funding. GTAC has assisted in a number of such areas, most notably in the case of the border control environment. This is a challenging environment that requires a balance between the competing needs of trade facilitation and free travel on the one hand, and crime prevention, security, trade protection and sovereignty on the other. This is made all the more complex due to the number of government agencies involved: there are 21 departments and agencies responsible for setting policies, performing border controls or both. The outcome of this work was a detailed clarification of the nature of a border management agency, as an implementing agent for the numerous parent departments, which set polices relating to cross-border movement of persons and goods. A process is now underway to craft suitable enabling legislation for the envisaged Border Management Agency that will satisfy the constraints and principles identified in the institutional options analysis.